Terms & Conditions

These Terms & Conditions govern your use of BhaktiiSetu’s website, services, Puja bookings, Samagri orders, and related communication channels. By booking a Puja, ordering Samagri, or using our website, you acknowledge that you have read, understood, and agreed to these Terms.

Last Updated: 07 September 2026

Acceptance of Terms
Our Services
Eligibility & Account
Booking & Payment
Cancellations, Reschedules & Refunds
Customer Obligations
Religious Authenticity & Outcomes
Intellectual Property
Third-Party Links & Services
Limitation of Liability
Indemnification
Termination
Force Majeure
Governing Law & Jurisdiction
Changes to these Terms
Contact

1. Acceptance of Terms

By accessing or using bhaktiisetu.com, the BhaktiiSetu mobile experience, WhatsApp communication channels, or any service provided by BhaktiiSetu (“BhaktiiSetu”, “we”, “us”, or “our”), you agree to be bound by these Terms & Conditions (“Terms”).

If you do not agree with any part of these Terms, please do not access or use our website or services.

2. Our Services

BhaktiiSetu provides spiritual, religious, and related services, which may include:

Online Puja Services performed by experienced Kashi Pandit Ji through video call or other digital communication platforms
Offline Puja Services performed in Kashi / Varanasi and attended by customers in person
Live-streamed Puja Services conducted from Kashi
Puja Samagri, including traditional worship materials that may be shipped within India and internationally
Religious Information Services, including Panchang information, festival calendars, articles, and educational content
Astrology, Vastu, and Numerology Consultations provided as optional services by appropriately experienced or qualified Pandit Ji

The availability of specific services, locations, Pandit Ji, dates, timings, and service inclusions may vary.

3. Eligibility & Account

You must be at least 18 years old to book a Puja or place an order for Samagri through BhaktiiSetu.

When using our services, you agree to provide accurate and complete information, including where applicable:

Your name and contact details
Family names
Gotra
Sankalp details
Preferred Puja date and time
Preferred Pandit Ji
Shipping and billing address
Any other information required to provide the selected service

You are responsible for reviewing the information you provide before submitting a booking or order.

BhaktiiSetu cannot be held responsible for issues arising from incorrect, incomplete, or inaccurate information supplied by the customer.

4. Booking & Payment

The following terms apply to Puja bookings and other paid services:

A booking is considered confirmed only after successful payment or receipt of any required advance payment.
Prices are displayed in Indian Rupees (INR). Where applicable, an approximate USD reference may also be displayed for international customers.
We may accept UPI, credit cards, debit cards, net banking, wallets, and eligible international payment methods through our payment providers.
Payment plans involving 50% advance and 50% before the Puja may be available for selected bookings above ₹15,000, subject to prior approval and service availability.
Payments are processed through third-party payment gateways using their applicable security standards.
BhaktiiSetu does not store complete payment card numbers on its own servers.
Applicable GST and other taxes may be charged in accordance with prevailing Indian tax laws.
Additional charges may apply for certain international shipping, special arrangements, or services where disclosed before payment.

A booking may not be treated as confirmed until BhaktiiSetu has received the required payment and issued confirmation.

5. Cancellations, Reschedules & Refunds

Cancellations, rescheduling requests, and refunds are governed by our separate Refund Policy.

The general terms include:

Full refund: Available when a Puja is cancelled at least 48 hours before the scheduled Puja, subject to the applicable Refund Policy.
Rescheduling: Customers may request one free reschedule up to 24 hours before the scheduled Puja, subject to Pandit Ji and time-slot availability.
Samagri returns: Physical Samagri products are subject to the applicable Shipping & Return Policy, including any restrictions relating to opened, used, perishable, or damaged products.

Please review the applicable policy before making a booking or purchase.

Refund Policy: [View Refund Policy]
Shipping Policy: [View Shipping Policy]

6. Customer Obligations

When using BhaktiiSetu’s website or services, you agree:

To provide truthful, accurate, and complete information.
To provide correct booking, Puja, contact, and shipping details.
Not to impersonate another person or misrepresent your identity.
Not to use BhaktiiSetu services for fraudulent, unlawful, or abusive purposes.
Not to spam, scrape, interfere with, or attempt to gain unauthorised access to our website or systems.
Not to reverse-engineer or attempt to reproduce protected elements of our website or technology.
Not to record, redistribute, rebroadcast, sell, or commercially exploit live-streamed Puja content without prior written permission from BhaktiiSetu.
To behave respectfully toward Pandit Ji, staff, customer-support representatives, and other participants.
Not to engage in abusive, threatening, discriminatory, or inappropriate behaviour toward Pandit Ji or BhaktiiSetu personnel.

A serious violation of these obligations may result in cancellation or termination of the relevant service, subject to applicable refund terms and law.

7. Religious Authenticity & Outcomes

BhaktiiSetu facilitates religious rituals based on traditional practices associated with Shaiva, Vaishnava, Devi, and other Hindu traditions as practised in Kashi and elsewhere.

Descriptions of spiritual, religious, or devotional benefits on our website are based on beliefs and traditions associated with the relevant practices.

BhaktiiSetu does not guarantee any specific spiritual, personal, financial, medical, scientific, or other outcome from a Puja, ritual, consultation, or religious service.

The Pandit Ji performs the ritual according to the applicable traditional Vidhi and with sincere devotional intent. Individual beliefs, circumstances, actions, and interpretations may differ.

Astrology, Vastu, Numerology, and similar consultations are provided for informational and traditional purposes and should not be treated as a substitute for professional medical, legal, financial, or other specialised advice.

8. Intellectual Property

All content available through BhaktiiSetu, including but not limited to:

Website text
Graphics
Logos
Photographs
Videos
Puja recordings
Designs
Illustrations
Articles
Website layout
The name and branding of BhaktiiSetu

is owned by BhaktiiSetu or used under licence from the respective rights holder.

You may access, view, share, or quote publicly available content for personal and non-commercial purposes, provided appropriate attribution is maintained where applicable.

You may not reproduce, modify, distribute, publish, sell, commercially exploit, or create derivative works from BhaktiiSetu content without prior written permission.

9. Third-Party Links & Services

Our website or communications may contain links or integrations to third-party services, including:

Payment gateways
WhatsApp / Meta services
Video-conferencing platforms
Mapping services
Shipping and logistics providers
Other external websites or applications

These third-party services operate under their own terms, conditions, and privacy policies.

BhaktiiSetu does not control and is not responsible for the content, availability, security, or privacy practices of third-party services.

You should review the applicable terms and privacy policies of third-party providers before using their services.

10. Limitation of Liability

To the maximum extent permitted by applicable law, BhaktiiSetu’s total liability arising from or relating to a specific service will be limited to the amount actually paid by you for that specific service.

To the extent permitted by law, BhaktiiSetu will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of our website or services.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

11. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless BhaktiiSetu, its directors, employees, representatives, service providers, and associated Pandit Ji network from claims, losses, liabilities, damages, costs, or expenses arising from:

Your breach of these Terms
Your misuse of our website or services
Your violation of applicable law
Your violation of another person’s rights
Information or content submitted by you that is inaccurate, unlawful, or misleading

12. Termination

BhaktiiSetu reserves the right to suspend, restrict, or terminate access to its services where reasonably necessary, including where:

You breach these Terms
You provide false or misleading information
Fraudulent or suspicious activity is detected
Your conduct toward Pandit Ji or staff is abusive, threatening, or inappropriate
Your use of the service violates applicable law
We are required to do so by law or a competent authority

Where reasonably practicable, we may notify you before taking such action.

Any refund following termination will be determined according to the applicable Refund Policy and applicable law.

13. Force Majeure

BhaktiiSetu will not be responsible for delays or inability to perform a service caused by circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters
Government restrictions or orders
Severe weather
Internet or telecommunications failures
Power outages
Pandemics or public-health emergencies
Civil unrest
Strikes or transportation disruptions
Other circumstances beyond our reasonable control

Where a booked Puja or service cannot reasonably be performed because of such circumstances, BhaktiiSetu will make reasonable efforts to reschedule the service or provide a refund, subject to the applicable circumstances and Refund Policy.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of the Republic of India.

Subject to any mandatory rights or remedies available under applicable law, disputes arising from or relating to these Terms or BhaktiiSetu services will be subject to the jurisdiction of the competent courts in Varanasi, Uttar Pradesh, India.

15. Changes to these Terms

BhaktiiSetu may update or modify these Terms from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

The “Last Updated” date at the beginning of these Terms will indicate the date on which the latest version became effective.

Where appropriate, significant changes may be communicated through email, website notifications, or other suitable communication channels.

Your continued use of BhaktiiSetu services after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

16. Contact

If you have any questions, concerns, or requests relating to these Terms, please contact us:

BhaktiiSetu
Kashi Vishwanath
Varanasi – 221001
Uttar Pradesh, India

Email: legal@bhaktiisetu.com
Email: contact@bhaktiisetu.com
Phone: +91 77570 57437
WhatsApp: +91 77570 57437