Shipping Policy

BhaktiiSetu aims to provide reliable and transparent delivery of Puja Samagri within India and to eligible international destinations. This Shipping Policy explains our delivery areas, estimated timelines, shipping charges, customs responsibilities, and the process for damaged, incorrect, or delayed shipments.

Last Updated: 07 September 2026

---

Table of Contents

1. Where We Ship
2. India Delivery
3. International Delivery
4. Order Processing
5. Tracking
6. Customs, Duties & Import Taxes
7. Restricted Items by Destination
8. Damaged, Defective or Wrong Items
9. Lost in Transit
10. Undeliverable Packages
11. Order Changes & Cancellations
12. Packaging
13. Privacy of Shipments
14. Shipping to Restricted Areas
15. Contact for Shipping Queries

---

1. Where We Ship

BhaktiiSetu ships authentic Puja Samagri from our Kashi / Varanasi hub to eligible destinations.

India

We ship across:

• All Indian states and Union Territories
• Tier 1 cities
• Tier 2 cities
• Tier 3 cities
• Eligible remote locations and PIN codes

International

We currently offer international shipping to selected countries, including:

• United States
• United Kingdom
• Canada
• Australia
• United Arab Emirates
• Singapore
• Germany
• France
• New Zealand
• Other eligible international destinations

International availability may vary by product and destination due to customs, carrier, airline, and import restrictions.

If your country is not available at checkout, you may contact us through WhatsApp at +91 77570 57437 to check whether an alternative shipping arrangement is possible.

---

2. India Delivery

Standard Shipping

Estimated standard delivery time is 5–7 business days after the order has been dispatched.

Express Delivery

Express delivery may be available in selected metropolitan cities for an additional fee.

Estimated delivery: 2–3 business days

Availability depends on the delivery PIN code, product availability, and courier service.

Same-Day Delivery

Same-day delivery may be available in selected areas of:

• Varanasi
• Lucknow
• Delhi
• Mumbai

For eligible locations, orders should generally be placed before 11:00 AM IST.

Same-day delivery is subject to product availability, delivery-area coverage, payment confirmation, and operational conditions.

Festival Periods

During major festivals such as:

• Diwali
• Holi
• Navratri
• Raksha Bandhan
• Mahashivratri
• Other major religious occasions

order volumes may increase significantly.

We recommend placing festival-related orders at least 7 days in advance to allow sufficient time for processing and delivery.

---

3. International Delivery

International shipping charges and estimated delivery times vary by destination.

Free International Shipping

Orders above $200 may qualify for free international standard shipping, subject to product eligibility and destination availability.

Delivery estimates are indicative only. Actual delivery times may be affected by customs clearance, weather conditions, public holidays, carrier delays, destination-country regulations, or other circumstances outside our reasonable control.

---

4. Order Processing

Orders are generally processed within 24 hours of successful payment confirmation.

Once your order is processed, we will provide an order confirmation through email and/or WhatsApp.

The confirmation may include:

• Order number
• Items ordered
• Shipping address
• Payment confirmation
• Estimated delivery window

Orders placed during weekends, public holidays, major festivals, or periods of unusually high demand may require additional processing time.

---

5. Tracking

Once your order has been dispatched, we will send the available tracking information through:

• WhatsApp
• Email

Tracking information may take up to 24 hours to become active or display movement in the carrier’s system.

For international shipments, tracking updates may temporarily pause while a shipment is undergoing customs clearance or being transferred between logistics partners.

---

6. Customs, Duties & Import Taxes

International shipments may be subject to additional charges imposed by the destination country.

These may include:

• Customs duties
• Import taxes
• VAT / GST
• Brokerage or clearance charges
• Other government or carrier fees

These charges are the customer’s responsibility unless expressly stated otherwise at checkout.

BhaktiiSetu does not control, determine, or guarantee the amount of customs duties or import taxes imposed by the destination country.

Customers are responsible for ensuring that the products ordered are permitted for import into their country.

Customs Seizure or Refusal

If a shipment is detained, seized, destroyed, refused entry, or returned because of destination-country customs or import restrictions, BhaktiiSetu may not be able to provide a refund.

Where reasonably possible, we will assist with available shipping documentation and information.

Any re-shipment, if possible, may involve additional shipping or handling charges.

---

7. Restricted Items by Destination

Certain Puja Samagri products may be subject to transportation or import restrictions depending on the destination.

Examples may include:

Camphor

Camphor may be subject to airline, carrier, or destination-country restrictions. We use permitted quantities and appropriate packaging where shipping is available.

Ghee

Liquid ghee may require special packaging or may be restricted by certain carriers or destinations.

Yantra and Sacred Ash

Some products containing sacred ash or other materials may be subject to carrier classification or destination restrictions. Where necessary, we may repackage, modify, substitute, or remove a restricted component.

Plants and Flowers

Plants, flowers, seeds, and other biological materials may be subject to agricultural and quarantine regulations.

If an item in your order cannot legally or practically be shipped to your destination, we will contact you through WhatsApp or email, where possible, to discuss:

• An eligible substitute
• Removal of the restricted item
• A refund for the affected item

---

8. Damaged, Defective or Wrong Items

If your order arrives damaged, defective, or contains an incorrect item, please notify us as soon as possible.

What You Should Do

1. Take clear photographs of the item and packaging within 48 hours of delivery.
2. Send the photographs to support@bhaktiisetu.com or WhatsApp +91 77570 57437.
3. Keep the original packaging until we confirm the next steps.

After reviewing the claim, we may offer:

• A replacement at no additional cost, where available; or
• A refund for the affected item and applicable original shipping charges.

Customers are generally not required to return damaged items unless we specifically request a return for verification or another legitimate reason.

---

9. Lost in Transit

If tracking shows no movement for:

• 7 days for domestic shipments, or
• 14 days for international shipments

please contact our Shipping Team.

We will contact the carrier and request a shipment trace.

Carrier investigations generally take approximately 3–7 working days, although the actual timeframe may vary.

If the carrier confirms that the shipment has been lost, BhaktiiSetu may provide:

• A replacement at no additional product or shipping cost; or
• A refund of the applicable order amount, including original shipping charges.

---

10. Undeliverable Packages

A package may be returned to BhaktiiSetu because of:

• Incorrect or incomplete address
• Recipient being unavailable
• Refusal to accept delivery
• Customs or import restrictions
• Incorrect PIN / postal code
• Destination being outside the carrier’s serviceable area

If an order is returned to us, we will attempt to contact you through WhatsApp or email.

Depending on the circumstances, you may choose:

Re-shipment

The order may be shipped again to a corrected or eligible address.

Additional shipping charges may apply.

Refund

A refund may be issued after deducting:

• Original shipping charges
• Return shipping charges, where applicable
• A 10% restocking fee, where applicable

Any applicable deduction will be communicated before the refund is processed.

---

11. Order Changes & Cancellations

Address Changes

Address changes may be accepted within 6 hours of placing the order.

Please contact us immediately through WhatsApp at:

+91 77570 57437

Once an order has been processed or dispatched, an address change may not be possible.

Cancellation Before Dispatch

Orders cancelled before dispatch may be eligible for a full refund less applicable payment gateway charges, where applicable.

Cancellation After Dispatch

Once an order has been dispatched, cancellation will generally be handled as a return in accordance with our Refund & Cancellation Policy and the applicable Samagri return conditions.

---

12. Packaging

BhaktiiSetu takes reasonable care to protect Puja Samagri during transportation.

Depending on the product, packaging may include:

• Tamper-resistant outer packaging
• Multiple protective layers
• Bubble wrap for fragile items
• Corrugated shipping boxes
• Dedicated pouches for Samagri
• Protective packaging for brass items and murtis
• Premium gift packaging for selected festival kits

Samagri is packed in clean, dedicated packaging intended to maintain product quality and appropriate handling during transportation.

---

13. Privacy of Shipments

We understand that some customers may prefer discreet delivery.

Our shipments generally use discreet outer packaging without unnecessary religious symbols or detailed descriptions of the products on the outside of the package.

The sender information may identify the sender as BhaktiiSetu as required for shipping and courier purposes.

---

14. Shipping to Restricted Areas

Certain Indian PIN codes and remote international destinations may:

• Have limited courier coverage
• Require additional transit time
• Require additional shipping charges
• Be temporarily unavailable for delivery

If we determine that your address is outside the available service area or requires special handling, we will attempt to contact you within 24 hours to discuss available alternatives.

---

15. Contact for Shipping Queries

For questions about delivery, tracking, address changes, damaged items, or shipping availability, please contact:

BhaktiiSetu — Shipping Team

Email: support@bhaktiisetu.com
WhatsApp: +91 77570 57437
Hours: Monday to Saturday, 9:00 AM – 8:00 PM IST

For return and refund conditions, please refer to our Refund & Cancellation Policy.

This Shipping Policy is governed by the applicable laws of the Republic of India.